Refund policy

Equi Mark Co – Return Policy

We want you to love your order. If something isn’t right, we’re here to help.

Made-to-Order Items
All of our products are printed just for you when you order. Because of this, we accept returns or replacements only for items that arrive damaged, defective, or incorrect. If that happens, please contact us within 7 days of delivery with photos so we can make it right.

Sizing Issues
Please double-check the size charts on each product page before ordering. Since every item is printed on demand, we cannot offer exchanges for ordering the wrong size.

Order Changes & Cancellations
Orders can only be changed or canceled within 2 hours of purchase. After that, production begins and we can’t make adjustments.

Lost or Missing Packages
If your package shows as delivered but isn't in your hands, reach out and we’ll help track it down.

If you need assistance, email us at kat@darkhorseva.net and our team will take care of you.